All single-piece apparel and bags are ordered and customized with your facility's logo on-demand. All sales are final. We cannot accept returns or size exchanges, except for the following:

• If an item is lost or damaged.
• If you received the wrong item.

This policy is to protect our customers as well as ourselves.  If you have any questions regarding purchased merchandise or issues with hard goods such as pens and mugs, please email support@eleadpromo.com.